Before requesting a change
Contact KebalySafar promptly at kebaly@maakity.info or +1 (740) 833-6312. Include the traveler’s name, booking reference, requested change, and preferred contact information. Do not send payment-card details by email.
Traveler-requested changes or cancellations
Voluntary requests are governed by the purchased airline fare, hotel rate, package conditions, and other supplier rules. Penalties, fare differences, and supplier fees may apply. Some products may be non-changeable or non-refundable. Any KebalySafar service fee will be disclosed before purchase.
Airline cancellations or significant changes
Where United States Department of Transportation rules apply, a traveler may be entitled to a refund when an airline cancels or significantly changes a flight and the traveler does not accept the alternative transportation or credit offered. The party responsible for issuing the refund may depend on which company is the merchant of record.
Refund method and timing
Eligible refunds will ordinarily be returned to the original form of payment. Where U.S. refund rules apply and KebalySafar is responsible as merchant of record, refunds that have become due will be processed within the legally required timeframe. If another supplier is the merchant of record, KebalySafar will assist with the request, but the supplier controls its processing.
Hotels, transfers, and Umrah services
Cancellation deadlines and refund eligibility vary by hotel, room type, transfer provider, and Umrah partner. Exact conditions will be provided before payment. Used, missed, or partially used services may not be refundable unless the supplier’s rules or applicable law provide otherwise.
Processing and communication
A request is not completed until KebalySafar or the responsible supplier confirms it in writing. Customers should continue to follow the existing itinerary until a change or cancellation is confirmed.
Questions
For assistance, email kebaly@maakity.info or call +1 (740) 833-6312.